It was however possible to download all previous versions before this update of the Creative Cloud. HI, Since the last update of Creative Cloud 4.3.0.256, Previous versions of Premiere are no longer listed in the CC App. This option isn't available in CC 2018.Īnyone know why my CC 2018 can't seem to read the Dolby Codec? In CC 2017, I also notice that when I export I have the option to use Dolby Digital as an Audio Export setting. The option to reinstall the Dolby Codec never appears in CC 2018. Clicking OK will install and enable this codec for immediate use." I hit OK, everything works and I see the codec is back in the AdobeInstalledCodecs folder. When I load them in CC 2017 I instantly get a message "Dolby Codec must be installed to use this feature. Importing a AC3 audio file gives me a "this file contains an unsupported audio format" message. Loading CC 2018 and importing my video with the AC3 audio results in video with no audio track. Deleted the Dolby Codec in Users>Shared>AdobeInstalledCodecs Deleted the Media Cache and Peak Files folders in User>Library>Application Support>Adobe>Commonĥ. Reset Premiere 2018 preferences by holding Shift+Option while the software loadsĤ. Uninstalled and reinstalled Premiere CC 2018Ģ. However, CC 2017 works totally fine.įirst of all, I'm on a Mac (High Sierra) and have tried all the solutions that worked for people who had a similar issues after upgrading to CC 2017 last year. This is affecting all my 2018 products that use audio: Media Encoder, Premiere, After Effects, Audition. More specifically, it is unable to read the AC3 audio codec. I discovered that the issue stems from CC 2018 missing the Dolby Codec.
When I opened my CC 2017 project in CC 2018 I found that all my MTS video files were offline.
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